Social Media Chat Support Officer
Job Type: Full-Time, Office Based.
Office Working Days: Monday to Saturday
Office Timings:
- Morning: 10 AM to 7 PM
- Afternoon: 2 PM to 11 PM
Office Location:
- DHA, Phase 5, 26th Street, Karachi
- Gulshan-e-Iqbal, Block 5, Karachi
Requirements
- Must have experience of Voice and Text Chat on Social Media.
- Matric, Inter, Graduate or Masters
- Excellent communication skills in Urdu, Roman Urdu or English.
- Experience of Facebook, Instagram, LinkedIn, YouTube, TikTok, Snap Chat, Live Chat or social media interaction, customer support.
- Ability to multitask and manage multiple chat sessions simultaneously.
Key Responsibilities
- Handling real-time customer interactions through live chat and voice on social media, providing accurate information, resolving queries, and ensuring a positive customer experience and convert leads into customers
- Collaborate with internal teams (Sales, Technical Support, etc.) to resolve customer issues
- Ensure all chats meet quality and response time standards
What We Offer
- Competitive salary (Rs. 35,000 to Rs. 50,000 per month as per experience, skills and performance in interview and test)
- Monthly Performance-based rewards
- Annual Medical Allowance
- Maternity Reimbursement
- Female safe environment (90% of the staff consist of females)
- Long-term growth opportunity
- Work in a reputable and ethical marriage organization
- Supportive team environment
How to Apply
Interested candidates should read Shaadi Organization® Pakistan website's career page (shaadi.org.pk/career) twice and understand our work philosophy before applying for the job.
- Please email updated CV with 100% accurate information: hr (at) Shaadi.org.pk
- Mention your skills related to this job post in the covering letter.
- Subject Line: Application for Social Media Chat Support Officer
- WhatsApp CV: 0330 997 6707
- Only shortlisted candidates will be contacted for the interview.
- Please DO NOT apply if you are looking for an easy job.