Job Title: Matrimonial Sales Call Center Team Lead

Department: Sales / Call Center

Location: On-site / Remote / Hybrid

Reports to: Sales Manager / Operations Head / General Manager

Your Role in Changing Lives

This is more than just a job—it’s a calling. As a Matrimonial Sales Call Center Team Lead, you will not only guide your team to achieve sales targets but also play a direct role in connecting hearts and building families. You’ll be leading a group of passionate consultants, inspiring them to turn every call into an opportunity to bring joy and companionship into someone’s life.

Imagine being part of those magical moments when a client finds “the one,” and knowing your leadership helped make it happen.

What You Will Do

Lead & Inspire

• Motivate and guide your team of matrimonial sales representatives to exceed targets while maintaining compassion and professionalism.
• Create a supportive, positive, and encouraging work atmosphere where every team member feels valued.

Achieve & Celebrate Success

• Drive your team’s performance to achieve daily, weekly, and monthly conversion goals.
• Step in to assist during important client calls to secure sign-ups.
• Celebrate wins—both big and small—so your team stays motivated.

Coach & Develop

• Provide hands-on training in communication, relationship-building, and overcoming objections.
• Help your team members grow professionally while keeping their focus on our shared mission: connecting people for a lifelong bond.

Care for Clients

• Ensure each client feels heard, understood, and respected during every interaction.
• Resolve concerns with empathy, ensuring a smooth and respectful matchmaking journey.

Who We’re Looking For

Education: Bachelor’s degree (preferred) in Business, Marketing, or related field.

Experience: 3+ years in telesales, with at least 1 year in a team lead role. Background in matrimonial services, matchmaking, or premium personal services is a big plus.

Skills:

• Exceptional communication—warm, confident, and persuasive.
• Leadership with empathy—able to inspire and bring out the best in people.
• Strong sales mindset with a caring heart.
• Ability to balance targets with quality client experiences.

Why This Job is Special

• Every day, you’ll be part of a team that changes lives.
• Your leadership will help create love stories and happy families.
• You’ll grow in both sales expertise and people leadership.
• Attractive salary plus performance bonuses—because we value your skills and heart.

KPIs You’ll Be Proud Of

• Team achievement of monthly sales targets.
• High client satisfaction ratings.
• Increased conversion rates from inquiry to confirmed client.
• Positive team culture and retention.

If you’re ready to combine sales success with the joy of making a real difference in people’s lives, we’d love to welcome you.

How to Apply:

• Updated CV
• Recent photograph
• Mention your skills related to this job post in the covering letter.
• Email: hr (at) shaadi.org.pk
• Subject Line: Application for Female Call Center - Team Lead
• WhatsApp CV: 0332 3050 498 or 0342 8750 329 or 0330 9976 707
• Only shortlisted candidates will be contacted for the interview.